Romanicos Chocolate SMS Privacy Policy

Effective Date: July 29, 2026

Romanicos Chocolate (“Romanicos,” “we,” “us,” or “our”) respects your privacy. This SMS Privacy Policy explains how we collect, use, protect, and disclose information associated with our text messaging program.

Information We Collect

When you communicate with Romanicos by text message or consent to receive messages from us, we may collect:

• Your name and mobile telephone number.

• The content of messages exchanged with us.

• Your SMS consent and opt-in records.

• Your communication preferences.

• Information concerning your inquiry, order, delivery, pickup, event, or customer-service request.

How We Use Your Information

We may use your information to:

• Respond to customer inquiries and requested follow-ups.

• Provide links to the Romanicos website, WhatsApp contact, products, or services.

• Send order, pickup, delivery, appointment, or event information.

• Provide customer support.

• Send promotional messages only when you have separately consented to receive them.

• Maintain records of consent and opt-out requests.

• Protect against fraud or misuse and comply with applicable laws.

SMS Consent

Romanicos sends text messages only after receiving consent through an applicable opt-in method, such as an online form, an expressly requested text-message follow-up, or another clearly disclosed method.

Consent to receive text messages is voluntary and is not a condition of purchasing any product or service.

Message frequency varies according to your interaction with Romanicos. Message and data rates may apply.

You may opt out at any time by replying STOP. After opting out, you may receive one final message confirming your removal. For assistance, reply HELP or contact us at customer@romanicoschocolate.com.

Mobile Information and Third-Party Sharing

Romanicos Chocolate does not sell, rent, or share mobile telephone numbers, SMS opt-in information, or messaging consent with third parties or affiliates for their marketing or promotional purposes.

We may provide limited information to service providers that help us operate our communications, customer service, ecommerce, or technology systems. These providers may use the information only to perform services on our behalf and are not authorized to use it for their own marketing.

We may also disclose information when required by law, legal process, or to protect the rights, safety, and security of Romanicos, our customers, or others.

Data Retention and Security

We retain SMS information only for as long as reasonably necessary to provide our services, maintain consent and opt-out records, resolve disputes, and satisfy legal or regulatory obligations.

We use reasonable administrative and technical measures to protect personal information. However, no electronic transmission or storage system can be guaranteed to be completely secure.

Children’s Privacy

Our messaging program is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through this program.

Changes to This Policy

We may update this SMS Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.

Contact Us

If you have questions about this policy or our messaging practices, contact:

Romanicos Chocolate
2337 Coral Way
Miami, Florida 33145
Email: customer@romanicoschocolate.com
Telephone: (305) 854-9936
Website: https://romanicoschocolate.com